Terms of Use for the Website www.carhack.net
I. Subject
Art. 1. These Terms of Use, hereinafter referred to as the “Terms”, are intended to regulate the relationship between CARHACK.NET, hereinafter referred to as the “Provider”, owner of the website: www.carhack.net, hereinafter referred to as the “Website”, and each of the users, hereinafter referred to as the “User(s)”, of the Website in relation to the use of the Website by the User.
II. Provider Information
Art. 2. Information regarding the Provider:
Name: Carhack.net EOOD, UIC 206231029
Registered office and address: Asenovgrad, 23 Parvomayska Str., floor 1
Business address: Asenovgrad, 23 Parvomayska Str., floor 1
Contact details: Asenovgrad, 23 Parvomayska Str., floor 1
Tel.: +359 893 266 843
Email: carhackltd@gmail.com
Registration in public registries: Commercial Register at the Registry Agency under the Ministry of Justice of the Republic of Bulgaria
Supervisory
authorities:
Commission for
Personal Data Protection: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., Tel: +359
2 915 35 18, Email: kzld@cpdp.bg, Website: www.cpdp.bg
Consumer Protection Commission: Sofia 1000, 4A Slaveykov Sq., floors 3, 4, and 6, Tel: +359 2 980 25 24, Hotline: 0700 111 22, Website: www.kzp.bg
Commission on Protection of Competition: Sofia 1000, 18 Vitosha Blvd., Tel: +359 2 935 62 22, Email: cpcadmin@cpc.bg, Website: www.cpc.bg
VAT registration: No. BG206231029
III. General Provisions
Art. 3. The Website and the services offered through it operate under the rules described in these Terms.
Art. 4. The Provider does not guarantee the uninterrupted operation of the Website or that it is free from errors.
Art. 5. The Provider reserves the right to suspend access to certain content (including but not limited to: images, texts, etc.) or the entire Website, without the User’s consent, for an indefinite period, whether planned or accidental, without being liable for any damages resulting from such suspension.
Art. 6. The Provider reserves the right to modify the structure or content of the Website without prior notice. Changes take effect immediately upon their publication on the Website.
IV. Service Features
Art. 7. The main features of the services provided to Users by the Provider through the Website, hereinafter referred to as the “Services”, are as follows:
1.The Provider offers the ability to view and share content published on the Website. This includes information about the Provider, its team, offered services, current offers, articles, contact details,presentations of clients and partners, and more.
2. The Provider offers the ability to initiate a phone call through clickable buttons on the Website.
3.The Provider allows the submission of email inquiries through contact forms on the Website. Users must complete the required fields and click the “Send” button. By using this service and accepting these Terms, the User acknowledges that sending an inquiry does not automatically create a contract between the User and the Provider. A contract is considered concluded only upon explicit confirmation from the Provider. The Provider does not guarantee the possibility or timeframe for responding.
4. The Provider enables the use of email clients via clickable email links on the Website. Clicking such a link may open a new message window using the device's default email client. The Provider does not guarantee response availability or timeframes.
5.The Provider integrates and provides access to a dynamic Google Map on the Website. Use of this feature is governed by Google Maps and Google Earth’s Terms of Use available at: https://www.google.com/intl/bg_bg/help/terms_maps.html
6. The Provider offers a language switcher through icons/buttons in the top section of the Website. The Provider does not guarantee translation for all content. If a specific page is not available in the selected language, the User will be redirected to the homepage for the selected language.
Art. 8. Carhack.net is an e-commerce marketplace platform, available at carhack.net, through which Users can enter into contracts for the purchase and delivery of goods offered by Providers on the platform, including the following:
To register and create a profile in order to browse Providers' online stores and use additional services for accessing information;
To view goods, their characteristics, prices, and delivery terms;
To conclude contracts with Providers for the purchase and delivery of goods offered on the carhack.net platform;
To make any payments related to concluded contracts via carhack.net using electronic payment methods;
To receive information about new goods offered by Providers on the carhack.net platform;
To make electronic statements related to the conclusion or execution of contracts with Providers on the carhack.net platform through the website’s interface;
To be informed about their statutory rights, primarily through the carhack.net platform interface;
To exercise their right of withdrawal, where applicable, under the Consumer Protection Act.
Art. 9. The Providers on the carhack.net platform are responsible for organizing the delivery of goods and for guaranteeing Users’ statutory rights in good faith, in accordance with customary practices, consumer law, or commercial law standards and conditions.
Art. 10.
Users conclude contracts of sale with Providers on the carhack.net platform at the address carhack.net. The contract is concluded in Bulgarian and stored in the Providers’ database.
Under the concluded contract, Providers on the platform undertake to arrange the delivery and transfer of ownership of the goods selected by the User through the platform interface. Users have the right to correct input errors no later than the moment of submitting the statement for contract conclusion.
Users shall pay the Providers on the platform a fee for the delivered goods, as specified in carhack.net and these General Terms. The fee equals the price announced on the platform.
Art. 11.
The User and the Providers on the platform agree that all statements between them regarding the conclusion and execution of the contract of sale may be made electronically and constitute electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.
It is presumed that electronic statements made by Users of the website are made by the persons specified in the data provided during registration, if the User has entered the correct username and password.
Art. 12.
In order to use carhack.net to conclude sales contracts, the User must enter a chosen username and password for remote access, or authenticate via their Facebook or Google profile, which will be considered as acceptance of these General Terms.
The username and password for remote access are set by the User during online registration on the Providers' site on carhack.net, according to the specified procedure. Users may place orders and access their profile using social media accounts such as Facebook, Instagram, TikTok, and Google.
By filling in their information in the shopping cart and clicking the "Order" button, the User declares that they are familiar with and agree to the General Terms and commit to following them unconditionally.
Providers confirm the User’s order via email and phone. A User account is created, and contractual relations arise between the User and the Providers.
During registration or ordering, the User must provide accurate and up-to-date data. In case of any changes, the User is obliged to promptly update their information.
Art. 12.
(1) Users primarily use the interface on the Providers’ webpage on the carhack.net platform to conclude contracts for the sale of goods offered by Providers on the platform.
(2) In cases where goods are ordered without user registration, the User accepts these general terms at the time of delivery. It is considered that the User has accepted the general terms upon receipt of the goods.
Art. 13.
Users conclude the sales contract for goods on the carhack.net platform through the following procedure:
Logging into the ordering system on the carhack.net platform;
Selecting one or more goods offered by Providers on the platform and adding them to a shopping list;
Providing the necessary data to identify the User as a party to the contract;
Providing delivery information;
Selecting the method and time of payment;
After the order is completed, the client receives a confirmation call. Unconfirmed orders will not be shipped! By confirming the order, the User agrees to the general terms for exchange and return of orders at carhack.net.
Art. 14.
(1) Providers and Users conclude separate sales contracts for each good ordered by the User, even if selected with a single electronic statement and from one shopping list.
(2) Providers may organize the delivery of goods ordered under different contracts jointly and simultaneously.
(3) User rights related to delivered goods are exercised separately for each sales contract. Exercising rights related to one item does not affect the contracts for other goods. If the User qualifies as a consumer under the Consumer Protection Act, exercising the right of withdrawal for one product does not affect the contracts for other delivered goods.
Art. 15.
When exercising their rights under a sales contract, the User must clearly and unambiguously specify the contract and the good to which those rights refer.
Art. 16.
The User may pay the total price for separate sales contracts either at the time of placing the order or upon delivery.
Art. 17.
The provisions of this Section apply only to Users who, based on the data provided at registration or during the sales contract, qualify as "Consumers" under the Consumer Protection Act, the Electronic Commerce Act, and/or Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011.
Art. 18.
(1) The main characteristics of goods offered by Providers on carhack.net are described in each product’s profile on the platform.
(2) The price of goods, including all applicable taxes and fees, is specified by the Providers in each product’s profile.
(3) Any postal or delivery charges not included in the product price are specified by the Providers and presented to the User prior to concluding the sales contract.
(4) Payment methods, delivery options, and terms of contract execution are specified in these general terms and through the mechanisms of the platform.
(5) The information described here is current at the time of its display on carhack.net before a contract is concluded.
(6) Users agree that all legally required consumer information may be provided via the platform interface or via email.
Art. 19.
(1) The Consumer agrees that Providers on carhack.net have the right to accept advance payments for concluded sales contracts.
(2) The Consumer may choose to pay for the delivery of goods either in advance or upon delivery.
(3) If the order total is equal to or exceeds BGN 10,000, payment must be made via bank transfer or direct deposit to the Provider's account.
Art. 20.
(1) The Consumer has the right, without owing compensation or penalty and without stating a reason, to withdraw from the contract within 14 days of receiving the goods by submitting the standard withdrawal form, available on the Providers' website at carhack.net (also available in Annex 1 of these General Terms). Information on exercising the right of withdrawal is available on the site and in Annex 2.
Delivery of goods made to the consumer’s specifications or clearly personalized for them;
Delivery of goods that, due to their nature, may deteriorate quickly or have a short shelf life;
Delivery of sealed goods that have been unsealed after delivery and cannot be returned in their original condition;
Delivery of goods that were mixed inseparably with other items after delivery due to their nature;
Delivery of sealed sound or video recordings, or sealed computer software, which were unsealed after delivery, including activation codes for software licenses, functionalities in software, or virtual payment instruments.
(3) If the Providers on the carhack.net platform fail to fulfill their information obligations under the Consumer Protection Act, the Consumer has the right to withdraw from the concluded contract within one year plus 14 days from the date of receipt of the goods. If the information was provided within the withdrawal period, the period begins from the date of such provision. The Consumer may submit the withdrawal statement directly to the Providers using the standard withdrawal form available on the Providers’ website on carhack.net (Annex 1 to these Terms).
(4) If the Consumer has exercised the right of withdrawal from a distance or outside of a commercial establishment, the Providers will refund all sums paid by the Consumer, including shipping costs, without undue delay and no later than 14 days from the date on which they were informed of the Consumer’s decision to withdraw. Refunds will be made using the same payment method used in the original transaction, unless the Consumer has expressly agreed to another method and it does not involve additional costs for them.
(5) In exercising the right of withdrawal, return shipping costs may be deducted from the refunded amount, except where the Consumer organized and paid for the return themselves. Providers are not obliged to refund extra delivery costs if the Consumer selected a non-standard or more expensive shipping method than the cheapest standard option offered.
(6) The Consumer is obliged to retain the received goods and preserve their quality and safety during the withdrawal period.
(7) Consumers may exercise their right of withdrawal by submitting a written statement using the standard withdrawal form via the carhack.net platform or provided in Annex 1 to these Terms.
(8) If Providers on carhack.net did not offer to collect the goods themselves, they may withhold the refund until they receive the goods back or until the Consumer provides proof of shipment—whichever happens earlier.
(9) Regardless of the above, the Consumer must return the goods in a saleable condition, unless unsealing the product clearly damaged its commercial appearance (for example, tamper-proof packaging, sealed boxes, etc.). If the goods are returned in a diminished commercial condition, Providers may refuse the withdrawal or charge the Consumer for restoring the item to a saleable state.
(10) If the withdrawal right under this Article is exercised, it is assumed that the Consumer has also withdrawn from any bonus content associated with the goods.
The delivery deadline for each good is specified individually when concluding the purchase contract on the Providers’ website on carhack.net.
If no delivery date is agreed, delivery must occur within 30 calendar days from the day following the order submission through the website.
If the Providers cannot fulfill the contract due to lack of availability of the goods ordered, they must notify the Consumer and refund all amounts paid.
Providers on carhack.net may arrange delivery and handover of goods to the Consumer through a courier within the agreed delivery time.
If no deadline was expressly agreed, Providers must arrange delivery within a reasonable period.
Art. 23.
The Consumer must inspect the goods upon delivery and notify the Providers immediately if the goods are not compliant.
If the Consumer fails to notify, the goods are considered accepted as compliant, except for hidden defects.
Art. 24.
Providers on carhack.net are not obligated to provide after-sales service for the goods.
Art. 25.
For cases not covered in this section, the rules of commercial sale under the Commercial Act and the Consumer Protection Act apply.
Art. 26.
Personal data collection, storage, and processing is conducted in accordance with Carhack.net Ltd.'s Privacy Policy, accessible here.
Personal data provided by Users is protected under the Personal Data Protection Act and GDPR (EU Regulation 2016/679), and processed for purposes and durations defined in the Privacy Policy.
By consenting to the Privacy Policy, the User authorizes Providers to store or access information on the User’s end-device for the purposes specified therein. Users may also allow access on other grounds outlined in the Privacy Policy.
Users consent to receive electronic messages from Providers at any time, including newsletters or promotional offers, while they have an active registration on carhack.net.
Users consent to the collection, storage, and processing of their behavior data on the Providers’ e‑commerce platform. Users have the right to object to this processing as specified in the Privacy Policy.
Art. 27.
At any time, Providers on carhack.net may request the User to verify the authenticity of any registration details or personal data provided.
If the User forgets or loses their username or password, Providers may apply the “Lost or Forgotten Username/Password Procedure” available on carhack.net.
Art. 28 (1) At any time, the Providers on the carhack.net platform have the right to require the User to identify themselves and verify the authenticity of any of the circumstances and personal data declared during registration.
(2) In case the User has forgotten or lost their username and password for any reason, the Providers on the carhack.net platform have the right to apply the announced "Procedure for lost or forgotten usernames and passwords," available at: carhack.net.
Article 29.
The present General Terms and Conditions and the User’s contract with the Providers on the carhack.net platform shall be terminated in the following cases:
Upon termination and declaration of liquidation or bankruptcy of one of the contracting parties;
By mutual written consent of the parties;
In case of objective impossibility of one of the parties to fulfill its obligations;
In case of seizure or sealing of equipment by state authorities;
In case of deletion of the User’s registration on the carhack.net platform. In this case, concluded but unfulfilled purchase agreements remain valid and subject to execution;
Article 30.
The Providers have the right, at their sole discretion, without prior notice and without owing compensation, to unilaterally terminate the contract if it is established that the User uses the carhack.net platform in violation of these General Terms and Conditions, the laws of the Republic of Bulgaria, generally accepted moral norms, or generally accepted rules and practices in electronic commerce.
Article 31.
The User undertakes to indemnify and hold harmless the Providers on the carhack.net platform and the Providers themselves from any lawsuits and other claims by third parties (whether justified or not), for all damages and expenses (including attorneys’ fees and court costs) arising from or related to (1) non-performance of any obligations under this contract, (2) violation of copyrights, production rights, broadcasting rights, or other intellectual or industrial property rights, (3) unlawful transfer to other persons of the rights granted to the User under the contract, and (4) false declaration of the presence or absence of consumer status within the meaning of the Consumer Protection Act.
Article 32.
The Providers shall not be liable in cases of force majeure, accidental events, internet problems, technical or other objective reasons, including orders of competent state authorities.
Article 33.
(1) The Providers are not liable for damages caused by the User to third parties.
(2) The Providers are not liable for property or non-property damages, including lost profits or damages suffered by the User in the process of using or not using carhack.net and concluding purchase agreements with the Providers.
(3) The Providers are not liable for periods during which the platform was unavailable due to force majeure.
(4) The Providers are not liable for damages caused by comments, opinions, and publications under products, news, and articles on the carhack.net platform.
Article 34.
(1) The Providers are not liable in case of overcoming security measures of the technical equipment, and any resulting loss, dissemination, access restriction, or other similar consequences of information.
(2) The Providers are not liable in case of conclusion of a purchase contract, provision of access to information, loss or alteration of data resulting from false identification by a third party impersonating the User if the circumstances suggest that this third party is the User.
Article 35.
(1) The User and the Providers on the carhack.net platform undertake to mutually protect their rights and legitimate interests, as well as to safeguard trade secrets that have become known to them in the course of performing the contract and these General Terms and Conditions.
(2) The User and the Providers undertake not to disclose publicly any written or oral correspondence conducted between them during and after the term of the contract. Public disclosure includes publication of correspondence in print and electronic media, internet forums, personal or public websites, and the like.
Article 36.
In case of conflict between these General Terms and Conditions and provisions in a special contract between the Providers on the carhack.net platform and the User, the provisions of the special contract shall prevail.
Article 37.
The potential invalidity of any provision of these General Terms and Conditions shall not result in the invalidity of the entire contract.
Article 38.
For matters not regulated in this contract relating to its execution and interpretation, the laws of the Republic of Bulgaria shall apply.
Article 39.
These General Terms and Conditions shall enter into force for all Users of carhack.net.
Standard Instructions for Withdrawal:
Right of withdrawal from a distance contract or outside a commercial establishment.
You have the right to withdraw from this contract without giving any reason within 14 days.
The withdrawal period is 14 days from the day you or a third party other than the carrier and indicated by you takes possession of the goods.
To exercise your right of withdrawal, you must inform us via the contact details provided on carhack.net of your decision to withdraw from this contract by an unequivocal statement (e.g., letter sent by post, fax, or email).
You must use the attached standard withdrawal form. You can also complete and submit the standard withdrawal form electronically. If you use this option, we will immediately send you an acknowledgment of receipt on a durable medium (e.g., by email).
To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.
Effects of Withdrawal:
If you withdraw from this contract, we will reimburse all payments received from you, except for delivery costs, without undue delay and in any event no later than 14 days from the date we are informed of your decision to withdraw. The reimbursement will be made to the bank account you specify.
We may withhold reimbursement until we have received the goods back or until you have provided evidence of having sent the goods back, whichever is earlier.
You must bear the direct costs of returning the goods. These costs are expected not to exceed approximately the delivery cost or standard courier service.
You are only liable for any diminished value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics, and proper functioning
Payment by debit/credit card via VPOS.
Accepted cards include debit, credit, cards for individuals and legal entities, issued within and outside the European Union.
Transactions are processed via Borica security program — the national card operator of Bulgaria.
The maximum amount for card payment is subject to the limit set by the issuing bank.
We do not store bank card details used for payments on the site.
In case of refund, amounts paid by card will be refunded to the same card.
Article 40.
(1) All information published on the website, including but not limited to texts, photos, audio and video materials, is the intellectual property of the Provider or is lawfully used by the Provider and is protected by applicable intellectual property legislation, including but not limited to copyright and related rights.
(2) The Provider reserves all rights stated in the previous paragraph.
(3) Use of the information referred to in paragraph 1, including but not limited to copying, modification, reproduction without the consent and permission of the Provider or the respective intellectual property rights holder, except as expressly provided by law, is prohibited and constitutes a violation of the Provider’s intellectual property rights or those of the respective rights holder if different from the Provider.
Article 41.
The website may contain names and trademarks of products, services, or persons that constitute or may constitute trademarks owned by the Provider or third parties. Access to the website, as well as anything in these General Terms or the website’s content, shall not be construed or interpreted as granting a license or right to use any such trademark without prior written consent from the Provider or the respective third-party intellectual property owner
Article 42.
(1) Information and materials available on the website (including but
not limited to articles, images, messages, and others) are of
informative, general, and abstract nature and do not constitute, nor
should be accepted or interpreted as advice, guidance, and/or
consultation provided by the Provider to any of the Users of the
website.
(2) The Provider is not responsible for the accuracy, reliability,
correctness, and/or timeliness of the information and materials
available on or through the website for any reason or their
applicability to any specific factual situation.
(3) The Provider bears no property or non-property liability for the
content of the website, nor for damages suffered by any User and/or
third party in connection with the use of the website and/or information
and materials available on it, including their application to specific
situations (e.g., actions taken by the User based on information posted
on the website).
Article 43.
The potential invalidity of any provision of these General Terms shall not affect the validity of the entire contract.
Article 44.
These General Terms enter into force for all Users as of September 24, 2024.
Article 45.
The General Terms may be amended by the Provider at any time, with any
changes becoming effective for the Users without the need for explicit
notification.
Article 46.
By using (including but not limited to browsing, clicking links,
entering information, and others) the website and the information
therein, the User expresses unconditional acceptance of the General
Terms and any subsequent changes, and agrees to be bound by and comply
with them.
Article 47.
In case of a complaint or dispute in relation to provision of payment services, a payment service user should contact his/her payment service provider. The payment service provider is obliged to come up with a decision and to notify the customer in writing about its decision on any received complaint within 15 business days from its filing. As an exception, if the payment service provider due to circumstances beyond its control, fails to come up with a decision within the set term, it is obliged to send to the payment service user a reply clearly indicating the reasons for the delay and specifying the deadline by which the payment service user will receive the final decision. The deadline for receiving the final decision shall not exceed 35 business days. If the payment service provider fails to come up with a decision within the set term, and where the decision is not satisfactory for the payment service user, the dispute the dispute may be referred for consideration by the Conciliation Commission for Payment Disputes (CCPD).
Article 48 CCPD considers national and cross-border disputes under contracts for provision of remote payment services within the meaning of the Law on Provision of Remote Financial Services. When considering cross-border disputes, received via the on-line dispute resolution platform, the Commission complies with the requirements of Regulation (EU) № 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR) (OJ, L 165/1 of 18 June 2013), Art. 2, para. 1 of the Rules of Procedure of the Conciliation Commission for Payment Disputes (RPCCPD); CCPD resolves the disputes arising between payment service providers and payment service users, and between electronic money issuers and their customers, if they fall within the scope of the concept of payment service under Art. 4 of the Law on Payment Services and Payment Systems and have financial value up to BGN 25,000. (Art. 2,para. 6 of RPCCPD); CCPD does not come up with an opinion on payment service users’ claims for non-material damages sustained by them, unjust enrichment and tort/delict, which may be proven through court proceedings (Art. 2, para. 7 of RPCCPD).
Article 49 Conciliation Commission for Payment Disputes may refuse to consider a dispute: the dispute is not within the CCPD competences; the payment service user has not tried to resolve the dispute directly with the payment service provider; the payment service user has not filed a claim to the Commission within a period of one year since the date from filing his/her claim to the payment service provider; the file is not submitted by a person in his/her quality of a payment service user in accordance with item 21 of the Supplementary Provisions of the Law on Payment Systems and Payment Services; it is determined that there is a legal or arbitrary case on the dispute or it is being solved by another out-of-court body for dispute resolution, including the cases where a mediation procedure has been opened or by the authorities for pre-trial proceedings; gaps in the application have not been removed within a 10 business days term; the dispute was settled by an agreement; the applicant has withdrawn his/her claim, at any stage of the conciliation proceedings; in case of a death of the claimant; upon termination of the payment service provider’s business without any succession, placing under special conservatorship or initiation of insolvency proceedings; the complaint is for an amount exceeding BGN 25,000; the resolution of the dispute will hinder significantly the activities of CCPD due to its factual and legal complexity; where in considering the dispute CCPD has established existence of data causing justified suspicions of a criminal offence, it apprises the relevant competent authority, sends the collected evidence to it and terminates the conciliation procedure (Art. 21 of RPCCPD).
Article 50 In the event that the User refuses to participate in conciliation proceedings, or if such proceedings do not result in a settlement, any and all disputes arising between the parties shall be submitted to the exclusive jurisdiction of the competent courts of the Republic of Bulgaria. The laws of the Republic of Bulgaria shall govern